Terms and Conditions
Please read these terms and conditions carefully as they apply to your access and use of our website and the sale and supply of goods by us to you through our website. They include important sales and products information relating to our goods and form the basis of any agreement between us should you wish to proceed with an order.
To protect your own interests, please read these terms and conditions carefully before agreeing to them. If you do not agree with these terms and conditions, you are not authorised to use this website.
When you visit our website or send e-mails to us, you are communicating electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
Copyright and Trade Marks
All content of this website (such as text, graphics, logos, button icons, images, digital downloads, data compilations and software) is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of us or our suppliers. No rights are granted to use any of them without our prior written consent.
Any infringement of our rights will result in appropriate legal action.
This website may include hyperlinks to sites operated by other parties. We are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of any material contained on them. You therefore agree that we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this website.
Shopping with us
We will treat each order for goods as an offer by you to purchase the goods in accordance with these terms and conditions.
No order submitted by you is accepted by us until we confirm by e-mail its acceptance. No contract shall exist between you and us until we confirm our acceptance of your order in this way. Please note that our acknowledgement of receipt of your order is not necessarily acceptance of your order. If we accept your order the acknowledgement of receipt will indicate this clearly.
We reserve the right to place restrictions on the volume of any goods ordered.
All product descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of the goods sold by us. If you require any further details, please contact us by e-mail, providing details of the additional information needed. However, if you buy goods which are faulty or not as described on the website, we will deal with them in accordance with our returns policy.
The price and availability of the goods is identified on the relevant page detailing the goods at the time you place your order.
The goods will only be owned by you once we have received payment in full.
We take all reasonable care to ensure that the price of the goods advised to you is correct. However, it is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the good’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the good’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the order/contract, refund you any sums you have paid and require the return of any goods provided to you.
We accept payment by credit and debit card only. You must pay for the goods in full before we dispatch them.
We will only charge your credit or debit card and deduct payment when we despatch goods to you.
The goods will only be despatched once payment for those goods has been received by us in full. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
The price for calendars delivered within the UK is inclusive of all and any applicable duty, tax and shipping costs.
Non UK/International Orders
The price for each product shown for all non-UK orders does not include any import duty, tax, vat or any specific country costs.
Customers / Recipients (excluding the UK) are directly responsible for any Import Duty/Tax in their respective countries at the purchase price shown for each product. Unfortunately, we cannot advise you what the Duty/Customs costs will be - please consult your local customs office for more information. Please note that these products will NOT be declared as gift items on the customs declaration.
Delivery outside the UK may be subject to customs, VAT or local sales taxes, which are your responsibility where they apply. If so, the shipping company should contact you once your package has arrived at customs to let you know the charge due, or else you should consult your local customs office. Unfortunately, we cannot advise you what these charges will be and Hallmark Consumer Services Ltd is not responsible for them.
For the avoidance of doubt, Hallmark is not importing the goods into any non UK countries and it is the customer who is considered to be the importer of these goods.
Confirmation that you understand the terms of purchase and liability of any country specific costs associated with delivery will form part of your on-line order, if you do not agree with these terms, please leave the site.
Postage and Packaging
All prices shown are including postage and packaging for UK orders only.
All prices shown are excluding postage and packaging for non-UK orders. The total price at checkout will show the post and packaging charges separately for non-UK Orders, and those charges must be paid in addition to the price for the goods.
All payments to us are to be made in pounds Sterling.
You must ensure that you complete our order form so as to give us all necessary information to enable us to deliver the goods.
We will deliver the goods within a maximum of 30 days beginning with the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our agreement before we arrange delivery and/or performance).
As soon as we have delivered the goods to you, you will be responsible for them, including any damage that may occur to them.
Goods on receipt
We have made every effort to ensure the goods correspond to our description of them on the website.
You should examine the goods as soon as is reasonably possible after delivery and notify us of any defect as soon as practicable after the defect is discovered. Where you discover a defect please let us know. We will deal with returned goods in accordance with our returns policy.
Nothing in this guarantee affects any of your statutory rights as a consumer
This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.
We will accept all liability if something we do causes death or personal injury. We will also accept all liability for damage to your property if the cause is our fault.
Provided you are not purchasing the goods for business purposes, we are also responsible for loss caused by:-
- the goods not matching our description of them;
- the goods not being of the quality you would expect; and
- the goods not being fit for the purpose described on the appropriate part of the website.
Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable consequence of the breach. In particular, since the goods are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.
Returns and Customer Services
If for any reason you are unhappy with all or any of the goods received, you can return any of them to us in accordance with our returns policy.
As a consumer, you have certain statutory rights. Nothing in these terms and conditions affects your statutory rights. For further information about your statutory rights, please contact your local authority Trading Standards Department or the Citizens' Advice Bureau.
You can contact us to enquire about the status of your order or with any other query about our goods by calling our helpline on 0330 333 4564 between 9.00am and 5.00pm Monday to Friday,and 10.00am to 4.00pm on Saturdays. You may also contact us by emailing our team at [email protected]
Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.
These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2000. Nothing in them is intended to impose on you any duty or liability additional to those specified in either of those Regulations.
This website is owned and operated by Hallmark Consumer Services Ltd.
Rights and Privacy
The information you provide to us when using this website will be processed for the following reasons:-
- to process any request for advice or information supplied by us;
- to customise this website according to your interests;
- to comply with our statutory and regulatory obligations; and
- to process any orders you make through our website.
The type of information we will collect about you includes:-
- your name and address;
- your phone number and e-mail address;
- your credit or debit card details if you are purchasing our goods.
We will never collect sensitive information about you without your explicit consent.
Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.
We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. We may also disclose your personal information in order to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.
If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, please contact us by emailing our team at [email protected] or call our helpline on 0330 333 4564 (between 9.00am and 5.00pm Monday to Friday and 10.00am to 4.00pm on Saturdays).
To comply with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) we adhere to strict technical and organisational security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.
Should you wish to obtain a copy of the personal data that we hold on you, please email us at [email protected] We will notify you of any sum you must pay in order to get your data.
By placing an order on this website, you agree that you:-
- have read the terms and conditions set out above;
- agree to bound by these terms and conditions.
If you do not agree, please leave this website now.